Refund Policy

Updated at: 2025-02-26.

Cancellation and Refund Policy

Last Updated: Wednesday, 26 February 2025

At Linkmatrix, we strive to provide a seamless experience for our users. This Cancellation and Refund Policy outlines the terms and conditions related to cancellations, refunds, and related concerns.

1. Subscription Cancellations

  • Users can cancel their subscription plans at any time through their account dashboard.
  • Upon cancellation, the subscription will remain active until the end of the current billing cycle.
  • No further charges will be deducted after the cancellation, but no refunds will be issued for unused time in the subscription period.

2. Refund Eligibility

We offer refunds under the following conditions:

  • Duplicate Payment: If a user is charged twice for the same subscription, a full refund for the extra charge will be processed upon verification.
  • Technical Errors: If Linkmatrix services were completely unavailable due to a technical issue on our end for more than 48 hours, a partial refund may be considered.
  • Failure to Deliver Features: If a user purchases a premium feature that does not work as advertised, they may be eligible for a refund upon review.

3. Non-Refundable Situations

Refunds will NOT be issued in the following cases:

  • Change of mind or unintentional purchases after usage.
  • Violation of our Terms of Service, leading to account suspension or termination.
  • Partial usage of a subscription plan.
  • Promotional offers, trial plans, or free credits used on the platform.

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team at [email protected] with your payment details and issue.
  2. Our team will review the request and respond within 5-7 business days.
  3. If approved, refunds will be processed to the original payment method within 7-10 business days.

5. Modifications to the Policy

Linkmatrix reserves the right to modify or update this policy at any time. Users are encouraged to review this page periodically.

For any further assistance, feel free to contact our support team.